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Frequently Asked Questions - Gaming

Where should I redeem my "coin free" tickets for cash?

To redeem tickets for cash, guests can simply visit one of Mohegan Sun's more than 50 ticket redemption kiosks or nine cashiering booths conveniently located throughout the casinos.

What are comps?

At Mohegan Sun, comps are known as Player's Club points. Points are earned while you wager at slots, tables, Keno or in our Race Book. These points then can be used to purchase anything you like, anywhere within Mohegan Sun.

How do I get rated?

Easy...first be sure to become a Player's Club member. Membership is free and it only takes a few minutes to join. Simply present your valid identification at any Player's Club booth for your personalized account and start earning valuable points today! After receiving your personal Player's Club card, it should then be inserted in your slot or video poker machine every time you play, or presented to the dealer when you play any table game. The dealer will alert the floor person who will track the amount of time, your play and your average bet to help you earn valuable club points good towards food and beverage, entertainment, exclusive merchandise and more!

What do I have to do to get complimentaries?

Points are earned based upon your average bet and length of play.

Where can I obtain Win/Loss and W2G forms?

Win/Loss and W2G forms are available for download by clicking the links below.

How do I redeem my points?

Simply present your card with valid identification (or PIN number) and points will be automatically debited from your account. Be sure to check your point balance prior to redemption by inserting your card in any slot or video poker machine and viewing the reader display.

How can I correct a misspelling on my Player's Club card?

To fix the misspelling on your Player's Club card, simply go to any Player's Club booth the next time you visit Mohegan Sun. We will reissue you a new card with the correct spelling.

How can I change my PIN number?

If you would like to change your PIN number or have forgotten the number, visit one of the Main Cages.

How many slot machines do you have?

Mohegan Sun has more than 6,600 of the newest slot machines available.

What denominations are the slot machines?

Mohegan Sun offers slot machine denominations of $.01, $.05, $.25, $1.00, $5.00, $10.00, $25.00, $100.00 and the only $500.00 machine in New England.

Half-Cent - It's the latest trend in slot machines and only Mohegan Sun has it. The Northeast's premier entertainment destination has installed 20 half-cent slot machines in its Casino of the Earth and Casino of the Sky.

What are your table minimums?

The posted table limits at Mohegan Sun are $10.00 to $5,000.

How can I learn to play the table games?

Please ask your dealer or refer to our gaming guide. You can also learn about the individual games in the gaming section of our website.

Do you offer Bingo?

We no longer offer Bingo at Mohegan Sun.

Do you offer a smoke-free casino?

Mohegan Sun has two smoke-free areas.

Do you have any dog racing or harness racing at your facility?

Mohegan Sun Race Book showcases all major thoroughbred, harness and greyhound races from across the country, along with Jai-Alai competitions 16 hours a day, seven days a week.

Where is the planetarium dome?

The world's largest, most spectacular planetarium dome bathes the Casino of the Sky in an ever-changing display of sparkling constellations. It is located directly above Wombi Rock.

Is there a minimum age to view the planetarium dome?

Our planetarium dome above Casino of the Sky is intended only for visitors 21 years of age and older. No one underage will be admitted, even if accompanied by an adult.

How tall are Taughannick Falls?

Taughannick Falls is 55 feet high, thundering down from a fissure into a massive crystalline boulder.